Onboarding Your Residents for Maintenance

When it comes time to inform your residents about the Propra maintenance process, you can use Announcements to send a communication with instructions on the new process.

The following can be used as a template or starting point:

Template for tenants: 

We are pleased to announce that we have partnered with Propra to bring you a simpler way to request maintenance for your home. 

To request maintenance, you can either: 

• Send an email to request@propra.io. Include a brief description of the issue in the subject line and a more detailed explanation in the body, adding images if you’d like. 
  Follow the instructions in the confirmation email to provide a time that works best with your schedule.  
• Log in to the Propra Portal at propra.io and submit your maintenance request there. You can create your login for the portal by clicking sign-up and using the email address that you received this announcement at. 

Once we receive your request and preferred times, we will confirm your appointment. The assigned maintenance person will arrive at your scheduled appointment time to resolve the issue and once service is fulfilled, you will receive a confirmation of completion.  

We continue to be available to support your living experience. 

Sincerely, 

{Company rep / portfolio manager} 

{Company name}

Template for owners:

We are pleased to share that we have partnered with Propra and have a new resident portal available for owners.

To activate your portal login, simply go to propra.io/signup and follow the prompts to create your login using the email address we have on file for you (the one you received this communication at).

Once you have verified your email, you will have access to view information related to your properties including maintenance requests, expenses, and monthly statements that we will now be sharing with you via this portal. Going forward, you can expect to receive a notification when a new document is available for you.

We continue to be available to support you, please reach out with any questions. 

Sincerely, 

{Company rep / portfolio manager} 

{Company name}

If applicable, bulletins can be posted in common areas or on resident websites. Click here for an asset that you can print or email about the Resident Portal.

Looking for instructions on how to navigate the resident portal that you can quickly share with owners? Take a look at the video below and send this link to your owners for more information: https://www.propra.ca/posts/owner-resident-portal