Here's a round up of some exciting updates and new features that were rolled out this past year. Many of these are based on your feedback and suggestions, and are designed to make daily tasks more efficient and enjoyable.
Resident (Tenants & Owners) Communication
Resident Portal
Provide visibility to tenants and owners about maintenance, assets / leases, announcements, billing, and more!
Allows tenants and owners to go find the information they are looking for and provides one place to share all documents and information.
Auto generated rent receipts on resident portal
No more printing and sending receipts to tenants; receipts are automatically available to tenants on the resident portal
View expense back-up on Resident Portal
Easily share copies of invoices with owners by adding attachments to expenses and having them login to the Propra Resident Portal to view
Property Information
Parking & Storage Assignments on Properties
Easily assign spaces to units and have a list to know what is available
Photos on Properties
Keep a repository of photos related to the property and tag them according to room or area; no longer need a separate drive to store these helpful resources
Multiple payees on Leases
Identify more than one person who is responsible for paying the rent by assigning the appropriate obligation
US addresses
Set up properties using US-based addresses
Lease Management
Generated forms
Complete required provincial forms faster using information from leases and tenant records
Lease events
Keep a history of specific events or violations on a lease and easily track whether they are resolved or not
Events related to delinquent rent are automatically added and subsequently marked resolved once rent is received
Required documents on applications
Ability to select which documents are needed from an applicant when submitting a rental application
Ensure you have what you need to assess an applicant without having to follow up
Accounting
Propra Autopay for recurring fees and one time payment collection
Have tenants sign up for Autopay to have their monthly fees and any other fees or charges automatically collected and reconciled
Bundled reports
Easily generate and share reporting packages with your owners
Customer logos on reports
How this benefits you keep your brand top of mind with your owners and tenants when they receive statements from you by adding your logo to reports
New accounting reports
Including Property General Ledger, Owner Statement of Account, Property Unit Fees
New accounting tasks
Easily create transactions using tasks for commonly used journal entries including multi-unit deposits, transfers, write-offs, and year end closing calculations
Accounting & Maintenance
Advanced account mapping for maintenance requests
Automatically generate accounting transactions for completed maintenance requests with the appropriate accounts based on the maintenance category
Contractors ability to add invoices onto requests
Know where you are at and pay vendors faster by having contractors attach their invoice to a maintenance request once work is complete so that the backup is readily available in the system for your review
Maintenance
AI generated resolutions on Requests
No more sifting through many comments to understand how a work order was resolved. Let AI do that work for you and provide a simple explanation of how issues were resolved, based on operator notes
Scheduled requests
Don't forget about important upcoming maintenance; have the requests automatically show up when they need to be addressed by creating future or recurring maintenance requests
Maintenance request tenant email replies
Replies to maintenance requests from tenants are automatically added to Notes on Requests, providing a record of communication
Push notifications for Propra for Operators App
Stay on top of your tasks with important reminders, such as when a timer has been running for more than 4 hours
Inspections
Routine Inspections
Customizable inspections that can be completed at anytime on any type of unit
User Management
User notifications
Users define when they want to be notified about certain events; helping you stay on top of what requires your attention
Teams
Make it easier for your users to manage their portfolios by assigning users to a group with properties relevant to them
For more information on these features or to learn how to use them, please refer to the Propra Customer Success Centre or reach out to our support team at support@propra.ca.
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