Propra Tech Help Center

Autopay

Learn how to set up, manage, and troubleshoot autopay in Propra, including enabling automatic payments, updating payment methods, and handling common issues.

Written by Karyn Millar

Updated over 3 weeks ago

Getting Started

Autopay Application

Setting Up Your Residents With Autopay

Setting Up Autopay After Approval

Reviewing Autopay Payees and Rent Roll

Using Autopay

-Getting Started With Autopay

-Autopay Activity Page

-Processing Deposits (pulling funds from an account)

-Processing Payments (paying bills)

-Statements in Autopay

-Reviewing an Autopay Entry Detail Page

FAQ

How can I access the terms of service for Autopay during setup if the button to open them doesn't work, even after trying different browsers and troubleshooting steps?
Why does my Autopay take 4 business days to settle?

Why do some tenants show as PAD and some as Autopay?

How can I tell if an Autopay invoice was successful or NSF?

What is the exact AutoPay transaction fee charged when a resident makes a payment?
If I turn off "collect with autopay" for a tenant's rent, will it stay off for all future months unless I change it again?