1. Check the invoice status after the clearing period
Autopay payments take about 4 business days to clear.
If the payment is returned as NSF, the invoice will move from:
✅ Paid → back to Outstanding
This is the first sign the payment did not successfully clear.
2. Review the invoice transaction history
On the invoice, you will typically see:
A deposit transaction created when the payment is initiated
A return transaction if the payment is rejected or NSF
This confirms the payment was attempted but returned.
3. Look for an NSF fee invoice (if enabled)
If you have NSF charges turned on in your Autopay settings, the system will automatically charge an NSF fee.
This will create:
A new invoice for the tenant showing the NSF fee amount
4. Confirm successful payments in the Autopay Deposit Statement
If the transaction was successful, you will see it included in your Autopay Deposit Statement, which is generated once funds have been successfully delivered to the bank for deposit.
💡 This is the best place to confirm a completed payment.
5. What to tell the tenant
Tenants may say there were funds available, but NSF decisions are made by the bank.
The bank determines whether the payment is NSF
Propra cannot view tenant bank account details
The tenant will need to contact their bank for more information