The Dashboard is located at the top left of the Propra menu and serves as the main homepage for your portfolio overview.
Selecting Dashboard will take you to your portfolio dashboard where you can review property performance, requests needing attention, occupancy details, collections, and important operational updates.
Dashboard Homepage
The dashboard homepage provides a quick overview of your portfolio and important system activity.
At the top of the page, you will see:
Your user name
The feature updates icon
The Customer Success Knowledge Center link
Feature Updates Icon
In the top right corner of the dashboard, you will see a light bulb icon. A red bubble will indicate an update has been posted.
This is where Propra posts updates about:
New features
System improvements
Product changes
Newly released tools
When you click the light bulb icon:
A list of recent updates will appear
Select an update to open the full article
Review detailed information about what was added or changed in Propra
This is the best place to stay informed about new functionality within the platform.
Customer Success Knowledge Center
Beside the light bulb icon is the question mark (?) icon.
Selecting this icon will open the Customer Success Knowledge Center where you can search for support articles and guides related to Propra features and workflows.
You can search for topics such as:
Lease Renewals
Accounting
AutoPay
Requests
Listings
Reports
Owner Portal
Insurance Expiry
The Knowledge Center is designed to help users learn features and complete tasks more efficiently.
Property Dashboard Overview
When you select a property from the property dropdown, the dashboard updates to display information specific to that property. If you are part of a Team, your filter options may be limited to properties within your Team.
The dashboard can show:
Requests needing attention
Unit breakdowns
Leased units
Available units
Occupancy rates
Collections and overdue rent balances
This gives managers a quick snapshot of portfolio performance and operational activity.
Requests Needing Attention
This section helps you stay on top of maintenance requests that require action.
It highlights requests that are:
Submitted
Missed
Delayed
Requiring new visits to be assigned
How to use this section
Review the list of requests shown here
Click into any request to see details and take action
If you want to see everything for your selected properties, click View All Issues
This will take you to Requests and show all cases related to your filtered properties
Dashboard Dropdown Menu
The Dashboard menu also contains additional dropdown sections including:
Residential
Commercial
Collections
Signatures
Selecting one of these sections allows you to review important operational information across your portfolio.
The Residential and Commercial dashboard sections help monitor portfolio activity and upcoming tasks.
These sections may include:
Vacancies and lease expiries
Insurance expiries
Violations
Rent increase opportunities
Move-ins and Move-outs
Signatures
These dashboards help property managers stay organized and proactively manage upcoming lease and operational events.
The Collections section focuses on overdue balances and rent collection activity.
This area helps managers monitor:
Outstanding rent
Arrears
Collection activity
Overdue tenant balances
The Signatures section helps track documents requiring signatures.
This can include:
Lease agreements
Renewal documents
Forms awaiting signatures
Completed signed documents
This dashboard helps managers quickly identify which documents still require action.
