Properties and units are at the core of how information is used and communicated within Propra. Follow the steps or watch the video below to learn how to enter new properties and create new units.
Step 1: Add the Property
Go to Properties in your Propra dashboard.
Select + Add Property.
Fill in the property details:
Buildings – This refers to how many buildings are on the property. For example:
A single-family home = 1 building
An apartment complex with two towers = 2 buildings
A townhouse row with 5 addresses = 5 buildings
Property Name – This is what you’ll see when searching for the property in Propra. You can use the address (e.g., 1320 Maple Street) or, if the property has a name, use that (e.g., The Emerald).
Reference Code – Enter your internal reference code for this property (if you use one).
Phone Number – If left blank, this will default to your company number. Any number entered here will be displayed as the property contact.
Street Address – The full address of the property.
Image – Uploading an image of the property helps you visually identify it in your portfolio and also displays on your public listing when a campaign is created.
Legal Description – Include the legal land description for the property (lot, block, plan, etc.).
Property Type – Choose from:
Condo (Strata) – Only select this if you manage the entire condo/strata corporation.
Rental – For all residential or mixed-use rental properties.
Onsite Staff – If a specific team member or staff regularly attends to this property, you can assign them here.
Step 2: Select the Property Owner
Choose or create the Owner for the property.
If the entire property belongs to one owner, select them here.
If the property has multiple unit owners, skip this step for now—you’ll assign owners later when setting up individual units.
Step 3: Add Units
After you select Next, the system will automatically populate the number of units registered with Canada Post.
Each unit represents a door. Every property needs at least one.
If no units appear, you can manually create them.
You can name units however you prefer: 1, 2, 3, Upper, Main, Lower, 203, 113B, etc.
If multiple units appear but you only want to keep certain ones:
Click the X next to individual units to remove them,
Or click Remove All and then manually add the number of units you want.
Once your units are added, select Create Property at the bottom of the page.
Step 4: For Larger Properties (100+ Units)
If you’re onboarding a large property portfolio (for example, 100+ units), Propra can help by importing your tenant and lease data for you.
This service ensures that all tenant details, lease start dates, and rent amounts are entered accurately and ready to go.
➡️ To request a data import or learn more, contact:
📧 [email protected]
Important: Billing Notice
Please note that Propra charges per unit, not per property.
Billing begins once the property and its units are created in the system.