Propra supports two types of ownership roles in the system, which are property owners and unit owners. Each role has different permissions and visibility within the platform.
What’s the Difference?
Property Owners
Toggle the "Owns Property" button:
Property owners are individuals or entities who own an entire property (e.g., an apartment building or a full rental complex).
They are typically involved in high-level oversight and may require detailed financial and operational reports.
On propra.io, property owners can see broader property-level information, including:
Full maintenance request logs
High-level financial performance
Documents related to the overall property
Unit Owners
Unit owners are individuals who own a specific unit within a larger property, common in condominiums, townhomes, or stratified buildings.
They typically only see information related to their specific unit.
What Can Unit Owners See on propra.io?
Currently, unit owners can access the following:
Lease and billing information for their unit
Maintenance requests they or their tenants have submitted
A summary of request statuses
However, unit owners do not currently see:
Internal notes or resolutions attached to maintenance requests
Full property-level documentation or financials
This limited view helps streamline communication and avoids overwhelming unit owners with operational details.
Why the Difference?
Not all owners require or request the same level of detail. Many Propra clients prefer a simplified view for unit owners to reduce confusion and focus their attention on what matters most: their unit’s status and finances. Propra is designed to reflect these preferences.