Returning Security Deposits

After the lease has expired and the inspection has been completed on the unit, you will need to issue the security deposit. Other refundable deposit types such as key or pet deposits are managed together with the security deposit or last month's rent (for Ontario).

To issue the refundable deposits 

1. Navigate to the unit where the lease is or has ended. If the lease is still active it will display just below the unit card. If the lease has already ended, click on Lease History and then click on the lease
2. Click on Issue Deposit
3. Enter the date you need to return or deposit for. The interest will calculate up to the date entered
4. Select retained for damages and enter an amount for any funds that are going to be kept to repair damages for the unit
5. Select retained for rent collection and enter an amount for any funds that are going to be kept to repay funds owed on the unit or to be used for last month's rent in Ontario
6. Click Next: Confirm Settlement to review. Any balance that has not been retained will be refunded to the tenant
7. Enter comments to record the details for the retained amounts. These comments will also be displayed on the Security Deposit Statement PDF. The statement is save under the lease's documents tab and available to share with the tenant(s)
8. Click Issue Deposit and the necessary accounting entries will be created and the deposit on the lease record will be updated with its new state
   
   Refunded deposits will create a receivable entry
   Retained for damages will create a damages revenue entry and move funds from the security deposit trust account to the operating bank account
   Retained for rent collection will create a credit receivable entry