How to Make Payments Through Autopay in Propra
Autopay in Propra makes it easy to pay your suppliers and contractors directly through the platform. Each payment processed through Autopay includes a $1 transaction fee, and processing timelines follow bank business hours. This guide walks you through how to set up payees, process payments, and confirm whether your payment was successful.
Before You Make a Payment
1. Ensure Your Supplier or Contractor Has Bank Details Entered
Autopay can only process payments to suppliers who have complete bank information in their Propra profile.
To check this:
Go to Suppliers
Select the supplier and go to their Financial tab
Confirm that their bank account details are entered correctly
If the information is missing or incomplete, the system will not allow you to process a payment.
How Payment Timing Works
Bank processing follows regular business hours. This means:
Payments submitted after 6:00 PM EST will not begin processing until the next business day
Payments processed on weekends or holidays will begin on the next business day
While payments typically settle within 3–4 business days, some banks process transactions more slowly, and additional delays can occur if a bank places the funds on hold during its internal review or settlement process
Each transaction includes a $1 fee
Any payments that go NSF from your account will be a $30 fee
Step-by-Step: How to Make a Payment
1. Create the Bill
First, enter the bill for the supplier in Propra as usual.
2. Select the Bill(s) to Pay
Go to Payables
Check the boxes beside the bills you want to pay
3. Click “Process Payment”
If the Process Payment button is green, you’re good to continue.
If the button is not green, it means:
The selected payees do not have Autopay enabled
Their bank details are missing or incorrect
Update their supplier profiles before continuing.
4. Configure Your Payment Batch
When processing a payment, you will be asked to confirm the following:
a. Payment Account
Choose which bank account the payment will come from.
Propra will automatically show you the available balance based on your account mapping.
b. Payment Date
Choose the date you want the payment to occur.
If this date falls on a weekend or holiday, the payment will process on the next business day.
c. Payment Method
EFT will be selected automatically.
d. Payment Amounts
You can edit the amount being paid towards each bill in the batch by editing the Payment Amount box.
Once everything looks correct, select Submit for Approval.
Your payment batch will now appear under Autopay → Payables → Approvals.
5. Reviewing and Approving Payment Batches
In the Approvals page, you will see all pending payment batches.
Click a batch to review the details:
Use the + icon beside each bill to view invoice details
If needed, you can Decline the batch
Declining returns all bills to the Payables table
Or you can Approve the batch to begin processing
Important:
Once a payment has been approved and sent to the bank it cannot be cancelled.
If an error occurred, you will need to wait until:
The payment settles, or
The payment returns NSF
Updating your linked bank account after submitting a payment batch will prevent the payment from going through. If you change the bank account prior to making any Autopay payments or deposits please allow time before processing to allow the system to update the information.
How to Confirm a Payment Was Successful
There are three ways to verify a supplier payment:
1. Payables Status
Go to Payables and check the bill status:
A successful Autopay payment will show Paid
The Payment Account will show Operating bank (or whichever account you used)
2. Autopay Statements
A statement will be generated under Autopay → Statements for all completed payments.
3. Bill Payment Method
Open the bill and look at the payment method:
Payments made through Autopay will show a reference number
Example: # Mwueo
Payments showing Etransfer, PAD, EFT, etc. were not processed through Autopay
Once a payment has been processed through Autopay you cannot delete or edit the linked entry or the bill as it is a real payment. If you need assistance to make an edit such as the property please reach out to support at [email protected]