Campaigns - Reviewing and Accepting Applicants

Applicant Experience

When shared by email, the applicant receives an invitation link.

Application Flow

Applicants will:

Click the link
Create or log into their Propra profile
Complete the application form

They will be asked to provide:

Personal details
Contact information
Emergency contact
Application preferences
Work history
Address history
Household details

Important – Co-Applicant Login

The application must be sent to one primary applicant only.

Do NOT send the main link to both applicants, if there is a co-signer that is to be on the lease, the primary applicant will be asked to add additional tenants in their application. This will send the linked application to the co-applicant and the two applications will be linked together which will allow you to send the lease offer to be signed by both parties.
Co-signers must use the same email the invitation was sent to for security verification.

Completion

Once submitted:

Applicants receive a confirmation
Uploaded documents are stored securely in the documents tab on the application
Once an application has been submitted it cannot be edited by either the applicant or the property management admin

Reviewing Applications

From the application dashboard, you can:

View all applicants
Change review statuses by clicking the status icons (Search icon for screening, Phone icon for reference checks, Happy, Neutral, or Sad face)
Organize candidates based on preference

For each applicant, you can:

Open the full application
Review uploaded documents by opening the applicant profile and clicking the Documents section
Add internal notes (entered inside the applicant profile, for example: “Income verified – employer confirmed full-time.”)
Use the SingleKey link for screening (secure third-party screening service for applicant verification, you receive a 15% partner discount when using this link)

Approving or Declining Applicants

Declining an Application

To decline an application select Decline Application in the bottom left corner
Select Confirm and Notify which will generate an announcement template to send to the applicant
Or, select Confirm which will change the status but not notify the applicant
When you click Confirm or after sending the notification;
The applicant’s status is changed to Declined

Status Updates

Campaign status updates automatically:
- Submitted
- Approved
- Declined

Sending a Lease

Once you approve an applicant, it’s time to create and send the lease.

Step 1: Choose how to create the lease

You have two options:

1) Create lease WITH offer (recommended)

This sends the lease to the applicant to review and sign online.

You create the lease
The system will pull the data from the application and the lease information
You send the lease form as an offer
The applicant reviews it
They sign digitally (They cannot edit the lease, they can only review and sign)
Once signed, it becomes a binding lease

Use this when:
You want the tenant to sign electronically inside Propra (most common workflow).

2) Create lease WITHOUT offer

This creates the lease for internal records only.

You create the lease
The lease is NOT sent to the tenant
No digital signature is collected

Use this when:
The lease is already signed outside Propra or for record keeping.

Step 2: Choose your lease type

You may use:

Propra's default lease
Your uploaded custom lease form
If you add multiple forms (ex: parking or pet), they will be attached as additional agreements

Step 3: Save as Draft (internal review workflow)

If someone on your team (for example, an assistant) is preparing the lease but the property manager needs to review and sign it, you can use Save Draft.

Click Save Draft instead of signing
The lease is saved but not sent
A manager can open it later
Review all details and click through the pages
Make changes if needed
Then sign and send it

Use this when:
An assistant prepares the lease and a manager must approve it before sending.

How to Review a Lease Draft

Once a lease draft is ready for review, navigate to the application and select Continue Lease Offer. You will be prompted to choose how you'd like to proceed — select Create Lease Offer to move forward with the lease document attached.

The lease will pre-populate with the details your administrator has already entered, so this step is your opportunity to review everything before it goes out. Click through each page and make any changes as needed — adjustments to dates, terms, or any other fields can be made at this stage.

Once you're satisfied with the details, the agreement will be prepared for signing. Add your signature and then send the lease offer to the applicant to complete their signature.