A private inbox for your team. Your account has its own inbox, named after your company, for conversations between people in your account. Send a message to one colleague or several at once.

Message from anywhere. Threads stay in sync across manager web, the manager app, and the operator app, so your field team can reply from their phones.

Track progress on every conversation. Give a thread a status (open, on hold, or resolved), add tags, and filter by status so nothing that needs follow-up gets lost.

Bring the right people in. Type @ and a name to add a colleague to a thread. Link a tenant, property, owner, unit, or transaction so everyone has context.

Stay on top of your inbox. Snooze threads until later, archive what's finished, star or pin what matters, mark threads unread, react with emojis, and see who has read a message.

1. Go to Inbox and open your company's inbox.

2. Select New message.

3. Start typing a colleague's name and select them. Add more people if needed.

4. Enter a subject and your message, then select Send.

1. Open the thread.

2. In your reply, type @ followed by the person's name.

3. Select them from the list and send. The thread now appears in their My threads.

1. Open the thread and select the link option.

2. Choose the type of record: tenant, property, owner, unit, or transaction.

3. Search for and select the record.

1. Open the thread and select Status.

2. Choose Open, On hold, or Resolved. You can change or remove it at any time.

3. To find threads by status, use the status filter on the inbox list.

1. On web, open the thread and select Snooze, then pick a future date and time. In the apps, swipe the thread left and tap Snooze.

2. To archive in the apps, swipe left and tap Archive. To bring it back, open Archived, swipe left, and tap Unarchive.

3. If you started the thread, select Close on web to move it to Archived.

1. In the manager or operator app, star a thread to keep it at the top. Pinning it on web stars it in the app too.

2. Select Mark as unread to come back to a thread later.

3. Use the Starred and Unread filters, or search, to find threads quickly.

Who can see my internal threads?

Only the people on the thread, plus admin users in your account. Admins can see every internal thread, but threads only appear in their My threads once they're added or take part.

What happens when a snoozed thread gets a reply?

It moves back to your inbox right away, even if the snooze time hasn't passed yet.

Can operators use the inbox?

Yes. Operators can send and receive inbox messages in the operator app, including @mentions, stars, and search.

Can I search older messages?

Yes. Search covers every message in a thread, not just the latest one, and supports multi-word searches.

Which plans include the internal inbox?

The internal inbox is available on Professional plans and above.