Completing a Maintenance Request (Contracted Operator)
When you’re assigned a maintenance request in Propra, you’ll have everything you need to review the issue, coordinate with the resident, and complete the work—all in one place.
Getting Assigned a Request
Once a property management company assigns you a maintenance request:
You’ll receive an email notification
Click the link in the email to open the task
Reviewing the Request Details
The task will include all information provided by the resident and property manager, such as:
Property address
Tenant name and contact information
Description of the issue
Category (e.g. appliance, electrical, door, etc.)
Date the issue occurred
Answers to any troubleshooting questions
Preferred time for access (if provided)
Additional notes from the property manager
Review everything carefully before reaching out.
Scheduling the Visit
You are responsible for coordinating with the resident:
Contact the tenant using the provided details
Schedule a date and time to attend the unit
While on the Job
When you arrive on-site, you can open the task directly from your phone or tablet using the original link.
From there, you can:
Add Notes
Tenant Notes:
Share updates, tips, or instructions with the resident (e.g. how to prevent the issue going forward)Manager Notes:
Provide details to the property management company (e.g. work completed, issues found, recommendations)Be sure to press "Save" when you are finished typing in the notes
Upload Photos
Add photos directly to the task
Before and after photos are recommended
Add Invoice Details
Enter your invoice information
Upload your invoice document
Be sure to click “Save Document” after uploading
Invoice documents cannot be uploaded if the maintenance request has been closed
Completing the Request
Once the work is finished:
Mark the request as Complete
If the Request Can’t Be Completed
You also have the option to:
Select Unable to Complete Request
Add notes explaining why (e.g. access issues, parts required)
If Follow-Up Is Needed
If additional work is required:
Indicate that a follow-up is needed (this option will be available after you complete the request)
You need to return at a later time
Another operator is required
This will notify the property management company so they can take the next steps.
Enter the reason for requesting another appointment and then select 'Submit'
