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Autopay – Resident Portal

Learn how to set up residents for Autopay in Propra, invite tenants to connect banking details, manage payee statuses, troubleshoot payment issues, and understand Autopay suspension rules.

Written by Paul Abboud

Overview

Key Benefits

  • Worry-Free Payments — Never miss a due date

  • Simple Setup — Configure your bank details once and you're done

  • Zero Cost — Saves you time and potential late fees

How the Withdrawal Timeline Works

Once enrolled, Autopay follows a precise monthly schedule:

Step 1: Notification (Last Day of the Month) You'll receive an automated notification on the last day of the month showing the exact amount that will be withdrawn for the upcoming payment cycle.

Step 2: Funds Withdrawal (Midnight) The payment processor initiates the automatic withdrawal from your designated bank account at midnight on the payment due date, typically the 1st of the month, or as defined in your agreement.

Step 3: Funds Transfer (5 Business Days) It takes approximately 5 business days for funds to transfer from your bank to the management company's trust account.

✅ Your payment is considered on time as long as the withdrawal is successfully initiated at midnight, regardless of when the funds fully transfer.

Important Payment Scenarios

A. Non-Sufficient Funds (NSF)

If the withdrawal fails due to insufficient funds in your account:

  • You will be notified that the payment could not be processed

  • You may be subject to an NSF fee, depending on the terms in your lease or agreement

  • You can manually submit the missed payment amount plus any applicable fees through your portal

B. One-Time Payments

In addition to your recurring Autopay schedule, you can always make a one-time payment directly through your Resident or Owner Portal. This is useful for:

  • Paying an outstanding balance or arrears

  • Submitting a special levy or assessment

  • Topping up a deposit amount

How to Enroll in Autopay

Step 1: Access Your Portal

Your property management company will email you a trusted link to sign in. The link will take you to your sign-in page at propra.io.

Step 2: Create Your Account (First-Time Users)

If you haven't created an account in Propra yet, click the Sign Up link and create one.

Important: The email address you use to create your account must be the same email address that received the invitation link.

Step 3: Verify Your Email Address

After creating your account, you'll be prompted to verify your email address before proceeding.

Step 4: Navigate to the Billing Tab

Once logged in, go to the Billing tab in the top right corner. This displays your billing details.

Select Set Up Payments to begin.

Step 5: Enter Your Bank Information

  • Choose your bank from the icons displayed, or search for it by name

  • Select your account type

  • Enter your bank details

  • Select Continue

Step 6: Accept Terms and Conditions

Review and accept the terms and conditions, then select Continue.

✅ You're All Set!

Your Autopay is now active. Payments will be withdrawn automatically each month according to your agreement.

Making a One-Time Payment

If you have a balance due and want to submit a manual payment:

  1. From your Billing page, select the Pay button next to the balance owing

  2. Enter the payment date you want the funds to transfer and the payment amount, then select Next

  1. Review your payment details and select Confirm

  2. Your payment will be scheduled

Tracking Your Payments

You can monitor all payment activity from your Billing page.

Select View All to see:

  • Upcoming payments — scheduled withdrawals

  • Past payments — your payment history

Need Help?

If you have any questions about Autopay set up contact support:

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