Residential Owners:
Condo and Strata Corporations:
Condo or Strata Unit Owners:
Creating Your Owner Portal Account
To access the Owner Portal, visit Propra.io and select the option to create an account.
Important:
The email address you use to register must match the email address your property manager has on file for you in Propra. If the email does not match, the system will not be able to connect your account to your properties.
After signing up, you will be required to verify your email address. This step ensures account security and confirms your identity before granting access.
Maintenance Requests
The Owner Portal provides full visibility into maintenance activity across your properties.
From the Maintenance section, you can:
Create maintenance requests
View existing requests
Monitor progress in real time
For each maintenance request, you will be able to see:
The request description
The individual or vendor assigned
The current status of the request
Once a maintenance request has been completed and closed, the total cost amount will be visible.
Assets Tab
The Assets tab displays a detailed list of your properties and units.
Within this section, you can view:
Lease details for each unit
Expense information, including management fees
Bills and related documents can also be downloaded directly from this page.
Announcements
The Announcements tab contains all communications sent to you by your property management company.
Announcements are also delivered to your email address. You can respond directly via email if needed.
This section ensures you have access to all important updates in one centralized location.
Documents
The Documents tab stores reports and files shared with you by your property management company.
This includes your Income Payout Reports, which are available for download once they have been published to your portal.
Only documents that have been shared will appear in this section.
Billing Page
The Billing page displays any amounts that you, as the owner, are required to pay directly.
This may include:
Owner contributions
Special levies
Please note that this page does not show regular property operating expenses.
If Autopay is enabled, you can:
Securely link your bank account
Make one-time payments directly through the portal
Adding Additional Owners or Shared Users
Owners have the option to grant access to additional individuals.
To add a shared user:
Navigate to Account Settings
Select Add Shared User
Enter the individual’s name and email address
Set property-specific permissions
Once the invitation is sent, the shared user will create their own account and will only have access to the properties and permissions assigned to them.
Need Assistance?
If you experience any issues creating your account or navigating the portal, please contact [email protected]
The Owner Portal is designed to provide secure, transparent access to your property information anytime you need it.