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To access the Owner Portal, visit Propra.io and select the option to create an account.

Important:
The email address you use to register must match the email address your property manager has on file for you in Propra. If the email does not match, the system will not be able to connect your account to your properties.

After signing up, you will be required to verify your email address. This step ensures account security and confirms your identity before granting access.

Residents can manage their personal information and account preferences directly from the Profile and Settings sections of the residential portal.

The Profile page is where residents can view and update their personal contact information.

This includes:

If the resident previously completed a listing application, the information entered during the application process will also appear here.

This is especially useful if the resident is reapplying for another property, as they can quickly review and update their saved information instead of entering everything again.

If a resident updates their name, the change must be approved by the property management team before it is updated within the system.

This helps ensure lease and account information remains accurate and verified.

The Settings page allows residents to manage account preferences and communication settings.

From here, residents can:

Residents should ensure email consent is enabled if they want to receive:

Please note:

If email consent is not enabled, the resident will not receive monthly AutoPay withdrawal notifications even if AutoPay is active on their account.

Residents can also add additional email addresses to their account.

This allows them to log into the portal using more than one verified email address.

All added email addresses must be verified before they can be used.

Once an email address has been verified:

This security feature helps protect resident account access and login credentials.

The Owner Portal provides full visibility into maintenance activity across your properties.

From the Maintenance section, you can:

For each maintenance request, you will be able to see:

Once a maintenance request has been completed and closed, the total cost amount will be visible.

The Assets tab displays a detailed list of your properties and units.

Within this section, you can view:

Bills and related documents can also be downloaded directly from this page.

The Announcements tab contains all communications sent to you by your property management company.

Announcements are also delivered to your email address. You can respond directly via email if needed.

This section ensures you have access to all important updates in one centralized location.

The Documents tab stores reports and files shared with you by your property management company.

This includes your Income Payout Reports, which are available for download once they have been published to your portal.

Only documents that have been shared will appear in this section.

The Billing page displays any amounts that you, as the owner, are required to pay directly.

This may include:

Please note that this page does not show regular property operating expenses.

If Autopay is enabled, you can:

Owners have the option to grant access to additional individuals.

To add a shared user:

Once the invitation is sent, the shared user will create their own account and will only have access to the properties and permissions assigned to them.

If you experience any issues creating your account or navigating the portal, please contact [email protected]

The Owner Portal is designed to provide secure, transparent access to your property information anytime you need it.