1. Pull an Owner Income Payout Report
Run an Income Payout Report from the date of your last payout through today.
This report will show:
Revenue collected
Expenses posted
The property’s net balance
2. Check if the property has a negative balance
If the property is in a negative balance, a payable will not be created.
Things that can cause this:
Expenses exceeding revenue
Outstanding bills
Held funds due to unpaid bills
3. Review your financial settings
Check your financial settings to see if you’ve enabled holding owner payouts when:
Bills are owed
Prepayments are made
If this setting is on, the system will intentionally block the payable.
4. Check for outstanding bills
If there are unpaid bills tied to the property, funds may be held back until those bills are resolved.
5. Check the owner’s overall balance
If the owner has another property with a negative balance, payouts may also be blocked.
6. Use an Owner Contribution task if needed
If the property (or owner) is in a negative balance, the owner will need to contribute funds.
👉 In this case, use the Owner Contribution task, which will create a bill for the owner to pay into the property.