The Propra Residential Portal (propra.io) is where tenants and owners—called Residents in Propra—can access everything related to their home or unit. It’s designed to give your residents transparency, convenience, and control — while reducing admin time for your team.
👤 What Is a Resident in Propra?
A Resident is anyone who lives in a unit — whether they’re a primary leaseholder or an additional occupant. Each resident has their own profile and login to access the Residential Portal.
Once logged in, residents can:
✅ View their lease details
💳 See billing history and download receipts
📄 Access shared documents like inspections or notices
🛠 Submit & track maintenance requests
📩 How Residents Get Access
When creating a lease in Propra, you can send a Welcome Email directly to residents:
During lease creation – turn on the Send Welcome Email toggle on the Review Residents page.
After lease creation – go to the resident’s profile, click the three-dot menu, and select Send Welcome Email.
Residents will receive an email that includes:
A sign-up link to access their portal
A quick guide on how to use the portal
Instructions on how to submit maintenance requests
🛠 Maintenance Requests
Residents can:
Submit requests directly inside the portal, or
Email [email protected], which will automatically log the issue into the system.
At the bottom of the maintenance email, they’ll also find a link to access Propra Marketplace for discounted home services.
🧾 Billing & Payments
In the Billing tab, residents can:
View amounts owed and past payments
Download receipts
Set up Autopay (once invited by the property manager)
Make one-time payments at any time
How Autopay Setup Works
You can invite residents to enroll in Autopay by:
Going to their profile in Propra.app
Opening the Financials tab
Clicking the pencil icon beside payment details
Selecting Invite to link bank account → Send Invitation
Once invited, residents:
Receive an email with a login link
Go to Billing → Set Up Payments in the portal
Enter and confirm their banking details
After enrollment, funds are automatically withdrawn at midnight on the last day of the month.
Residents can also suspend Autopay at any time, and you’ll be notified when this happens.
📂 Documents & Lease Info
In the portal, residents can access:
Section | What They See |
Documents | Move-In/Move-Out inspections and files you’ve shared manually |
Lease | Rent amount, scheduled increases, dates, and ability to upload insurance |
Maintenance | Status of requests and upcoming visits |
Why the Residential Portal Matters
Benefit for Residents | Benefit for You |
24/7 access to rent, documents, and requests | Fewer emails & admin questions |
Easy Autopay setup | More on-time payments |
Self-serve maintenance tracking | Reduced follow-up work |