The Propra Residential Portal (propra.io) is where tenants and owners—called Residents in Propra—can access everything related to their home or unit. It’s designed to give your residents transparency, convenience, and control — while reducing admin time for your team.
👤 What Is a Resident in Propra?
A Resident is anyone who lives in a unit — whether they’re a primary leaseholder or an additional occupant. Each resident has their own profile and login to access the Residential Portal.
Once logged in, residents can:
✅ View their lease details
💳 See billing history and download receipts
📄 Access shared documents like inspections or notices
🛠 Submit & track maintenance requests
📩 How Residents Get Access
When creating a lease in Propra, you can send a Welcome Email directly to residents:
During lease creation – turn on the Send Welcome Email toggle on the Review Residents page.
After lease creation – go to the resident’s profile, click the three-dot menu, and select Send Welcome Email.
The Welcome Email:
Residents will receive an email that includes:
A sign-up link to access their portal
A quick guide on how to use the portal
Creating Your Resident Portal Account
To access the Residential Portal, visit Propra.io/signup and create an account.
Important:
The email address you use to register must match the email address your property manager has on file for you in Propra. If the email does not match, the system will not be able to connect your account to your properties.
After signing up, you will be required to verify your email address. This step ensures account security and confirms your identity before granting access.
Profile and Settings in the Residential Portal
Residents can manage their personal information and account preferences directly from the Profile and Settings sections of the residential portal.
Profile Page
The Profile page is where residents can view and update their personal contact information.
This includes:
Name
Phone number
Contact details
Additional personal information
If the resident previously completed a listing application, the information entered during the application process will also appear here.
This is especially useful if the resident is reapplying for another property, as they can quickly review and update their saved information instead of entering everything again.
Name Change Requests
If a resident updates their name, the change must be approved by the property management team before it is updated within the system.
This helps ensure lease and account information remains accurate and verified.
Settings Page
The Settings page allows residents to manage account preferences and communication settings.
From here, residents can:
Select their preferred language
Confirm consent for email notifications and document delivery
Email Consent and Notifications
Residents should ensure email consent is enabled if they want to receive:
Document notifications
Portal notifications
AutoPay notifications
Important account communications
Please note:
If email consent is not enabled, the resident will not receive monthly AutoPay withdrawal notifications even if AutoPay is active on their account.
Additional Login Email Addresses
Residents can also add additional email addresses to their account.
This allows them to log into the portal using more than one verified email address.
All added email addresses must be verified before they can be used.
Verified Email Addresses
Once an email address has been verified:
Only the resident can change or remove that email address
Property managers cannot modify verified email addresses from their side of the system
This security feature helps protect resident account access and login credentials.
🛠 Maintenance Requests
Residents can:
Submit requests directly inside the portal, or
Email [email protected], which will automatically log the issue into the system.
At the bottom of the maintenance email, they’ll also find a link to access Propra Marketplace for discounted home services.
🧾 Billing & Payments
In the Billing tab, residents can:
View amounts owed and past payments
Download receipts
Set up Autopay (once invited by the property manager)
Make one-time payments at any time To make a payment using the Propra resident portal, follow these steps:
Navigate to the Billing page in the portal.
Click the Pay button next to an outstanding invoice (this option appears only if an invoice exists and banking information has been set up).
Follow the prompts to select the payment date and amount, then submit the payment.
Once the payment is initiated, the invoice will be marked as paid on the selected payment date.- Payments are processed via Electronic Funds Transfer (EFT), which is the primary method supported within the portal.
E-transfers are not integrated into the Propra resident portal and must be completed externally using the tenant's banking platform.
How Autopay Setup Works
You can invite residents to enroll in Autopay by:
Going to their profile in Propra.app
Opening the Financials tab
Clicking the pencil icon beside payment details
Selecting Invite to link bank account → Send Invitation
Once invited, residents:
Receive an email with a login link
Go to Billing → Set Up Payments in the portal
Enter and confirm their banking details
After enrollment, funds are automatically withdrawn at midnight on the last day of the month.
Residents can also suspend Autopay at any time, and you’ll be notified when this happens.
**In order to stop rent from being collected on the 1st of the month the resident will need to suspend their Autopay before 4pm Mountain Time on the last day of the month.
You can only link one bank account per profile.
📂 Documents & Lease Info
In the portal, residents can access:
Section | What They See |
Documents | Move-In/Move-Out inspections and files you’ve shared manually |
Lease | Rent amount, scheduled increases, dates, and ability to upload insurance |
Maintenance | Status of requests and upcoming visits |
Why the Residential Portal Matters
Benefit for Residents | Benefit for You |
24/7 access to rent, documents, and requests | Fewer emails & admin questions |
Easy Autopay setup | More on-time payments |
Self-serve maintenance tracking | Reduced follow-up work |