If you’re expecting a campaign application to appear but don’t see it, there may be an issue with co-applicants and leaseholder selections. Here’s how the system works:
When a rental application includes multiple applicants, it’s important to pay attention to who is marked as a leaseholder. This affects whether the campaign application is considered “complete” and whether it will show up on your Propra dashboard.
Scenario 1: Both Applicants Selected as Leaseholders
If the primary applicant selects a co-applicant and marks both of them as leaseholders, both individuals must submit a campaign application. The other leaseholder will get an invite to their email submitted by the main applicant for them to create their own application. The application will show In-Progress for the co-applicant until both leaseholders have completed their submissions.
Scenario 2: Only One Leaseholder
If only one applicant is selected as a leaseholder (even if a co-applicant is listed), the application will go through and show up once just that one leaseholder completes their portion. The co-applicant does not need to fill out the campaign application in this case.
Takeaway:
Always ensure that all selected leaseholders complete their campaign applications. To finalize a campaign application, it is recommended to monitor the submission status of each co-applicant, follow up with non-responsive co-applicants, and ensure that all listed leaseholders are informed of their responsibilities.
If you have any questions or need help verifying the status of an application, our support team is here to help.