If you’re expecting a campaign application to appear but don’t see it, there may be an issue with co-applicants and leaseholder selections. Here’s how the system works:
When a rental application includes multiple applicants, it’s important to pay attention to who is marked as a leaseholder. This affects whether the campaign application is considered “complete” and whether it will show up on your Propra dashboard.
Scenario 1: Both Applicants Selected as Leaseholders
If the primary applicant selects a co-applicant and marks both of them as leaseholders, both individuals must submit a campaign application. The other leaseholder will get an invite to their email submitted by the main applicant for them to create their own application. The application will not appear on the platform until both leaseholders have completed their submissions.
Scenario 2: Only One Leaseholder
If only one applicant is selected as a leaseholder (even if a co-applicant is listed), the application will go through and show up once just that one leaseholder completes their portion. The co-applicant does not need to fill out the campaign application in this case.
Common Issue: One Leaseholder Hasn’t Submitted
If your dashboard is missing a campaign application and the primary applicant says they received a confirmation email, here’s what may have happened:
They included a co-applicant in their submission.
They marked that co-applicant as a leaseholder.
The co-applicant has not yet completed their application.
Until both leaseholders submit, the application will not be considered complete and won’t show up on your campaign screen.
Takeaway:
Always ensure that all selected leaseholders complete their campaign applications. If you're missing an expected submission, check with the co-applicant to confirm they've submitted their portion.
If you have any questions or need help verifying the status of an application, our support team is here to help.