Resident or Owner cannot login
They may have signed up via the Google login. Ask them to try logging in via Google.
The email address they are trying to sign up with or are using to login is not the email you have recorded in their Propra Contact Card. They need to login with the correct email or you need to change the email in the contact card.
They are using an old link from their Welcome Email which is for signing up and has expired. Guide them to Propra.io with a URL new link.
They are attempting to login at propra.app (Property Manager Web) when they should be logging in via propra.io
Have they recently changed their email address? If so, you will need to go to their tenant profile in Propra.app, navigate to their contact tab and approve of the email address change. You will see an orange icon indicating a change and approval.
Resident or Owner does not have full profile access
They need to verify their email address. They would have received an email from Propra after signing up asking them to verify their email. This may have gone to their Spam or Junk folder.
Resident or Owner only sees a white screen
They need to go to their Internet History and clear their cache.
Resident or Owner getting an error when setting up payment and banking information
Failed to contact payment provider error - They are putting in incorrect banking information
Resident or Owner is not receiving your Propra emails
They may have changed their consents settings in their Propra Residential Portal. Ask them to verify that this is selected under their profile settings.
Ask them to check their junk/spam folders.