If you’re a tenant or owner trying to access your Propra account and running into issues, this article will help clarify where you should log in and why there are two different platforms.
🔑 Quick Answer
propra.app is only for property managers
propra.io is the Resident Portal for tenants and owners
What Is propra.app?
propra.app is our web application for property managers.
This is where property management teams log in to:
Manage properties
Respond to maintenance requests
Handle billing and accounting
View unit and owner information
Access administrative tools
👤 If you’re a tenant or an owner, you won’t be able to log in to propra.app — and that’s expected. This system is built for property managers only.
What Is propra.io?
propra.io is the Resident Portal for tenants and unit owners.
This is the platform you should use to:
Submit maintenance requests
View your lease or ownership details
Manage your billing and payments
Access important documents
🔐 Tenants and owners can sign up at propra.io/signup using the email address that’s on file with your property manager.
Still Not Sure Where to Go?
Here’s a quick guide:
If you're a... | Use | URL |
Property Manager | Web App - propra.app | |
Tenant or Unit Owner | Portal - propra.io |
Final Note
If a tenant or owner is having log in issues they might be trying to log in to propra.app and getting locked out. This is because they're using the wrong portal. Please share the correct link with them: propra.io.
Need help getting started? Tenants and owners can always reach out to their property manager to confirm the email address associated with their account.