If your inspection report isn’t loading or showing up on the lease documents tab on Propra, don’t worry! This is often due to syncing issues related to photos. Follow these steps to resolve the issue:

📌 Keep the app open and don’t let your device go to sleep while syncing.

📌 Avoid deleting or updating the app during this process.

The app now stores inspection photos locally before uploading them, which means:

✅ Your device needs enough free storage to process images.

✅ If the app is unresponsive, it may be due to a memory warning error from low available storage.

✅ Try using another device if yours continues to have issues—especially if it has more RAM or storage.

To manually sync your inspection, follow these steps:

➡️ Open the app

➡️ Navigate to the Sync option (find it on the image below)

➡️ Allow the process to complete before closing the app

This is what it looks like when there is a report waiting to be synced:

Here is what happens when you push the start upload button:

This is what it looks like when all reports have been synced and completed:

By following these steps, you should be able to load your inspection report without issues. If problems persist, clearing up storage or switching to a different device may help.

Still need assistance? Our support team is happy to help! 😊