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How to Change a Tenant or Owner’s Email

Here is how to easily change a tenant or owner's email on Propra as a property manager.

Written by Karyn Millar

If the Tenant or Owner is Not Verified

You can easily update their email by clicking the pencil icon on their contact screen.

If the Tenant or Owner Is Verified

Once an owner or tenant verifies their account on propra.io, only they can update their email as long as the email is linked to a resident portal account. Property managers can only update the email address after they Unlink Resident Profile in the tenant or owner edit menu.

Steps for Owners/Tenants to Update Their Email

  1. Log into the portal at propra.io.
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  2. Go to account settings and add a new email.
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  3. Verify the new email.
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  4. Set it as the primary email.
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  5. Delete the old email by clicking the red trash can icon.
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Once updated in the portal, the change will reflect in the web app automatically. If they need help, remind them to follow these steps! ✅

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