Maintenance requests that can't be completed by staff operators can be assigned to a contractor.
To add a Contractor to your operator list
Navigate to the Operators menu
Click Add Operator and select Contractor as the operator type
Fill out the details for that Contractor and click Save
To assign a request to a contractor:
Navigate to the Request menu
Click on the request that needs to be assigned
Select Delegate visit to operator
Enter a due date for when the request should be completed by
Enter any comments you wish to send to the contractor and click Assign. The operator will get an email with the details for the request and the resident's contact information so that they may schedule an appointment time. The resident will be notified that their request has been assigned and that the operator will contact them.
When the contractor is completing the request, they can add
Notes sent to the manager are displayed under the Notes tab in the request
Notes sent to the tenant
Photos of the work performed, displayed under the Images tab in the request
Invoice details and a copy of the invoice to the request for payment. This will display under the request cost tab. If Maintenance Billing is enabled, a payable transaction to pay the contractor's invoice will be recorded when the request status has changed to Completed