Residents of buildings using Propra can easily report issues and schedule maintenance appointments all without setting up an account. They simply send an email to [email protected] describing their issue, attaching images if they’d like, and then subsequently following the prompts in the confirmation email.

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It is important that resident emails are entered accurately in the system to ensure timely response and management of the issues.

Requests can also be entered by property managers from a unit record. Residents will still receive communications when the job is completed.